Good relationships with our clients are the lifeline of our organisation. Having a strong relationship is now more important than ever in order to be able to operate successfully in the current market. USG People has a large client base, having built a strong foundation with many trusted longterm professional relationships over the years. Each and every day we serve around 15,000 clients in virtually every sector in four countries. In 2015 the use of flexible staffing solutions continued to grow. This growth is in keeping with the fragile economic recovery and is increasingly driven by the development of added value to our services. We have continued to develop our services throughout the years, with an acceleration in the crisis years, and have evolved from an ‘expert for hire’ to a ‘trusted advisor’ for many of our clients. As an HR adviser we play a crucial role in our clients’ growth and earnings. In this role we are constantly looking to forge the right relationship with clients to work together to increase the added value of our services. This often starts by asking the right questions and listening to the deeper needs of clients. It also means focusing on clients and their overriding corporate objectives and a shift from merely providing a service to finding a solution.